A: Sitolid refrigeration compressor enjoys XX years warranty. We provide professional after-sales solutions for non-artificial quality defects under normal installation and operation. The warranty covers manufacturing defects in material and production process. Under warranty period, if the compressor fails due to factory production defect, we will negotiate after-sales solution including replacement, spare parts supply or compensation according to contract. The warranty does not cover damage caused by improper installation, wrong operation, overloading, wrong refrigerant filling, power surge, liquid hammer, unauthorized disassembly and natural wear caused by long-time over-limit working. Customers must follow our installation guide and operation manual for compressor installation and maintenance. We will clearly define warranty scope and exclusion clause in sales contract and product manual. When quality problem occurs, customers need to provide product serial number, running record, photos and video of failure for our technical team to make failure analysis. Our after-sales engineers will analyze root cause and judge whether it belongs to warranty scope. We provide remote technical guidance for troubleshooting.
Q: What is the warranty period for the refrigeration compressor?
A: Sitolid refrigeration compressor enjoys XX years warranty. We provide professional after-sales solutions for non-artificial quality defects under normal installation and operation. The warranty covers manufacturing defects in material and production process. Under warranty period, if the compressor fails due to factory production defect, we will negotiate after-sales solution including replacement, spare parts supply or compensation according to contract. The warranty does not cover damage caused by improper installation, wrong operation, overloading, wrong refrigerant filling, power surge, liquid hammer, unauthorized disassembly and natural wear caused by long-time over-limit working. Customers must follow our installation guide and operation manual for compressor installation and maintenance. We will clearly define warranty scope and exclusion clause in sales contract and product manual. When quality problem occurs, customers need to provide product serial number, running record, photos and video of failure for our technical team to make failure analysis. Our after-sales engineers will analyze root cause and judge whether it belongs to warranty scope. We provide remote technical guidance for troubleshooting.
