Q: How to handle damaged compressors?

Q: How to handle damaged compressors?
A: For non-man-made product defects caused by production quality problem, we will arrange re-delivery or negotiate compensation as agreed in the sales contract. If the compressor is damaged during sea or air transportation, we need to distinguish responsibility first. If damage is caused by poor packing, we will take responsibility. If damage is caused by rough handling during transit, we will assist you to claim compensation from freight forwarder or cargo insurance. When receiving damaged goods, please keep original packing and take enough photos and video evidence, do not discard damaged package. Our technical team will evaluate damage degree. For repairable product, we can supply spare parts for local repair. For serious damaged product which cannot be repaired, we will arrange replacement shipment or negotiate price compensation according to contract. We will confirm the solution with you in writing. Our after-sales team will follow up the whole process until the problem is fully solved. We will also summarize the failure case, optimize our production and packing process to avoid similar problem in future orders.